Ceit-IK4 (@Ceit-IK4 members of the AIOSAT (@AIOSAT_eu project visited the Coordination Centre of SOS Deiak (@112_SOSDeiak) in Bilbao.

SOS Deiak provided information about how the coordination of the emergency services is carried out. SOS Deiak coordinates from a single to a multi-agency situation in which firefighters, medical services, police, etc. have to be managed and coordinated.

There are clear operation protocols over the whole command chain and multi-agency communication combined with GIS systems. 

The importance of having the proper tools lead to an efficient emergency resolution and coordination, minimizing any kind of delays and risks for the people involved in the incident, that can be critical for solving the emergency.

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